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The most agile and qualified video call identification on the market
VideoID is TrustCloud’ qualified video identification technology. Through a safe and guarded system of intelligent video calls, both automated or assisted, companies can verify the identity of their clients with all the guarantees, remotely and in real time.
TrustCloud VideoID video calls record the true identity of the customer with simultaneous “layers” of authentication in a single, frictionless process, thanks to the easy and seamless usability with which it is developed for both customer and business. All this makes TrustCloud VideoID the most agile video identification service on the market, a leader in Europe, the US and LATAM, with an average duration of 2.5 minutes per session.
How TrustCloud VideoID works
As part of a synchronous digital transaction customer journey, or after the customer requests an appointment for the session with the company; the user connects to the video identification process, fully private and encrypted.During the video call, the biometric analysis, the verification of official ID documents and the proof of life demonstrate in real time if the customer is who they say they are, and if the person verified is the same person who appears on the session.
In the background, artificial intelligence (AI) algorithms detect if the client’s video is pre-assembled or a deepfake. Furthermore, the assistance of a professional video agent in the session increases the security of the process and guides the user correctly through the process, resolving all incidences on the spot.
On the other hand, video calls can be recorded and guarded as evidence of anti-repudiation of the process itself, of the data of the verified client (image, facial features, voice, identity documents, behavior, etc.) and of their intentionality. A subsequent back-office audit ensures the validity, quality and legal value of the video call and its evidences (if required by local regulations).
Simultaneously, TrustCloud VideoID works in two different and complementary ways.
The assisted modality of TrustCloud VideoID includes the supervision and support of an expert video agent in the process, notably increasing the security of the session and improving the accessibility of those users who have more difficulties handling technologies, such as non-digitalized individuals or blind people. VideoID assisted is also a perfect solution to offer a humanized remote electronic identification process.
The unassisted modality of TrustCloud VideoID offers an automatic identity verification process, enabling users to have a self-service session without waiting for the assistance of a video agent.
All Security and Accessibility features in just one videocall
Personal data form
Temporary and private access links
ID document verification by AI
Face match with ID document photo by biometrics
Passive and active liveness check
Authentication OTP by SMS + silent OTP
Live personal data questionnaire (in assisted service)
Automatic detection of deepfake and fake images
Recording of the process
Recording and preservation of all evidence (ID document capture, user selfie, etc.)
Process control and results form
Expert antifraud video agents (in assisted service)
Additional back-office review
Text chat (in assisted service)
Multilingual + sign language in assisted service
Omnichannel, simple, low-bandwidth service
Plug & Play technology
TrustCloud video identification technology is ready to “plug in” with any business and customer in a few hours. The integration of video identification technology in the company’s computer systems is immediate, without the need for the entity to invest in time, personnel, or own resources to deploy the service. In addition, the integration is done natively, allowing the company to incorporate technology as one more part of its internal infrastructure, as well as to print its visual identity and brand in the video identification sessions.
On the part of the user, the service does not require the installation of any software, digital certificate, or special device. With the computer, smartphone, or tablet of their choice, as well as with an adequate Internet connection, the user directly accesses the process without waiting or displacement, through a direct link or because the same process is embedded in the transaction that is being undertaken with the company.