How TrustCloud VideoID works
As part of a synchronous digital transaction customer journey, or after the customer requests an appointment for the session with the company; the user connects to the video identification process, fully private and encrypted.During the video call, the biometric analysis, the verification of official ID documents and the proof of life demonstrate in real time if the customer is who they say they are, and if the person verified is the same person who appears on the session.
In the background, artificial intelligence (AI) algorithms detect if the client’s video is pre-assembled or a deepfake. Furthermore, the assistance of a professional video agent in the session increases the security of the process and guides the user correctly through the process, resolving all incidences on the spot.
On the other hand, video calls can be recorded and guarded as evidence of anti-repudiation of the process itself, of the data of the verified client (image, facial features, voice, identity documents, behavior, etc.) and of their intentionality. A subsequent back-office audit ensures the validity, quality and legal value of the video call and its evidences (if required by local regulations).