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TrustCloud Platform
The Platform for Performance Onboarding.
We integrate all identity verification services to ensure no one is left behind.
TrustCloud has developed a modular, flexible platform designed to deliver a smart, dynamic onboarding flow focused on helping users complete the process — regardless of their digital proficiency.
Our approach is not to replace what already exists, but to add a smart layer that detects blockers, rescues users, and completes processes. We enhance the experience without disrupting the existing flow, integrating seamlessly to improve what already works.
While many solutions focus on collecting data and meeting requirements, TrustCloud focuses on ensuring the process is completed.
Home / TrustCloud Platform /
TrustCloud Platform
The Platform for Performance Onboarding.
We integrate all identity verification services to ensure no one is left behind.
TrustCloud has developed a modular, flexible platform designed to deliver a smart, dynamic onboarding flow focused on helping users complete the process — regardless of their digital proficiency.
Our approach is not to replace what already exists, but to add a smart layer that detects blockers, rescues users, and completes processes. We enhance the experience without disrupting the existing flow, integrating seamlessly to improve what already works.
While many solutions focus on collecting data and meeting requirements, TrustCloud focuses on ensuring the process is completed.
Key Features Include
Assisted Onboarding
Real-time support from fraud experts to guide users when needed.
“HelpMe ” Button
Direct assistance when a user encounters a problem, before they give up.
Senior Onboarding
Tailored flows for less digitally-savvy users.
Identity Wallet
Easy process recovery for users who abandoned or paused onboarding, including reusing credentials from a pre-existing wallet to resume without repeating steps.
Alternative Flows
Automatic detection of blockers and redirection to simplified routes.
Translation Chat
In assisted VideoID sessions, the integrated chat translates conversations in real time into over 30 languages, and our team includes sign language professionals to ensure full accessibility.
Live Transalation
In assisted VideoID, our agents can request real-time simultaneous interpreters to remove language barriers.
Audio Assistance
In unassisted VideoID, voice guidance is triggered at key moments. Available in over 200 languages.
Our Proposition
Reduce abandonment. Recover customers. Boost your revenue.
TrustCloud doesn’t just help you onboard users — it helps you stop losing them.
Performance onboarding is onboarding that converts.
Direct lift in Conversions
Achieve more with the same acquisition effort.
Customer Recovery
Bring users back through proactive support and smart flows.
Improved User Experience
Clear, fast, and personalised journeys.
Lower Operational Costs
Fewer incidents, less support, less.
Higher Marketing ROI
Stronger results from digital campaigns.
Compliance without Compromise
Security and regulation fully integrated.
Direct lift in Conversions
Achieve more with the same acquisition effort.
Customer Recovery
Bring users back through proactive support and smart flows.
Improved User Experience
Clear, fast, and personalised journeys.
Lower Operational Costs
Fewer incidents, less support, less.
Higher Marketing ROI
Stronger results from digital campaigns.
Compliance without Compromise
Security and regulation fully integrated.
If you are looking for a secure bank of digital assets that also choreographs all the digital transactions that it creates, we are a great ally for your digital transformation processes:
