Video Banking is a term used to make financial advice and secure banking transactions through a remote video connection with assisted video technology.
The whole process is also recorded and guarded, so that the bank has all the necessary evidence to prove that the connection was established at a specific time, as well as the identity, integrity, intentionality and authenticity of its content.
The deployment of a video banking service through TrustCloud allows financial institutions to reduce their dependence on physical branches, saving costs related to real estate, furniture, office supplies, and other expenses, while providing a humanized digital service that builds user trust and increases the product subscription rate.
Bank managers will interact live with customers personally through the browser or mobile, improving the user experience with a totally new service, accessible from any device and anywhere. All this with background tools that secure and protect videocalls from third party intrusions or manipulations.
A digital experience deployable in a few hours through which we can capture images and video, while helping users with text annotations, chat, control of camera capabilities and assisted navigation to the client, to make them feel as if they were in a physical bank office.
The Video Banking service integrates powerful features in real time, beyond the simple functionalities of a video conference to improve live interactions with customers:
Customers queued to be attended by an agent that matches their case of use and needs for the video banking service.
The agent and the client can engage in conversation via chat during the session.
Authentication OTP by SMS + silent OTP.
Sessions are recorded (.mp4 format) and will be accessible in any browser or media player, while protecting the privacy and data of the session and the client.
Video banking will provide your company with a series of advantages that no other competitor is currently offering its customers:
TrustCloud Video Banking is endowed with numerous features that help agents to provide a digital service as if it were face-to-face:
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1101 Brickell Ave.
Suite N1400.
Miami 33131.
Florida, US
+1 (305) 686 8584
contact@trustcloud.tech
Mexico City
Avda. Presidente Masaryk 111.
Piso 1 – Oficina 1.
Colonia Polanco V Sección
Mexico City
+55 33005800
contact@trustcloud.tech
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contact@trustcloud.tech
Madrid
Paseo Club Deportivo 1,
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28223, Pozuelo de Alarcón,
Madrid. Spain
+34 913 518 558
contact@trustcloud.tech
International Technical Support (EU): +44 (20) 80891215 & (US): +1 312 248 7781 | support@trustcloud.tech