Benefits of Assisted VideoID
TrustCloud assisted video identification provides companies with the most secure and rigorous identification method in the world, without the need for the company to establish its own team of video agents. The integration of the video identification service to the company is fully implemented, including the qualified TrustCloud video agents, who are then put at the service of the corporate needs.
The end user, on their behalf, benefits from the individualized assistance of a video agent who will guide and help him/her with any questions or incidents he/she may have during the verification process. The team of more than 100 professional video agents at TrustCloud is multilingual and hired at source, so users will be accompanied by a person who speaks their language and who can attend to their cultural circumstances (for example, when adjusting the analyzes biometrics in Arab women who wear headscarves or other facial clothing).
These are other advantages offered by the Assisted TrustCloud VideoID service:
- Humanizes the electronic verification process and improves its accessibility among less digitized people and others with special needs.
- Offers a globally scalable identification service by providing a multilingual team of video agents hired at source.
- It generates a very positive user experience that improves the company’s brand image and consolidates its digital transformation.
- Improves the performance of the identification process by allowing instant resolution of incidents between the user and the video agent.
- The supervision and the human judgment of the video agent substitutes and corrects the inaccuracies of the technology during the process.