TrustCloud VideoID Unassisted

Self-service video identification for the most digitized users

Part of the TrustCloud platform. Pilot, our Decision AI, runs the verification end to end, with no agent needed, per transaction.

Self-service

Automatically enables the identity verification process, without the need for a video agent to supervise or manage it, and without losing the quality levels that assisted video identification also offers. In this way, the user accesses and completes the video call whenever they want, without prior citations and with full autonomy.

Constant Guiding

Step by step, through text and intuitive graphic indications, the automated process tells the user how to complete the sequence of actions (showing the face for biometric analysis, the MRZ of the official identity document, and so on), as well as the final result of verification and any incidents that occur during it.

Despite not having the presence of an expert video agent, the unassisted sessions are also guaranteed by a subsequent back-office audit, which guarantees the validity and quality of the video identification carried out, as well as the legal value of the recorded evidence (in the event that local regulations require it).

TrustCloud VideoID’s unassisted modality further accelerates video identification processes thanks to its operational autonomy, and allows offering a self-service to the end user, available 24/7/365. In this sense, it is especially effective for the most digitized people and for the less complex verifications. In cases where the supervision of a video agent becomes necessary, such as in a risk session or due to usability problems on the part of the user, TrustCloud VideoID integrates one of the company’s professional video agents on-the-fly to assist the call and resolve all incidents.

VideoID Unassisted process, step by step

The customer connects to the video identification process by a private link or during the course of a digital transaction

The video calls platform works 24/7/365 automatically, so there is no need for a person in the company to manage the call

The service activates all the processes and the video call session starts

The system asks the user to take a photo of the front and back of their identity document, a selfie of their face and to carry out a proof of life. With the information collected, the system proceeds to the analysis of the document and the face match between the selfie and the photo of the document

After video identification, following events and services are activated

Qualified evidence is obtained by means of the API of the video platform, and notifications are sent to the customer about the approval of his/her identification

This evidence is stored securely (using physical and cryptographic measures) in the TrustCloud Quantum Vault architecture, and further notifications are sent to the customer

Benefits of VideoID Unassisted

TrustCloud unassisted video identification offers end users an autonomous, agile, simple, and highly available video identification, accessible from any device with an integrated camera and Internet connection. At the same time, unassisted video identification provides greater performance and competitiveness to the company, since it automates a next-generation identity verification process without losing the security, precision, and trust standards that they demand.