TrustCloud Trusted Referees

Specialised onboarding with a high level of security

TrustCloud offers a high-level identity verification service assisted by a team of Trusted Referees, meeting the strict requirements of the NIST 800-63 standard. This service is specifically designed to meet the needs of governments and public administrations that require a high degree of confidence in the identification of their users.

Trusted Referees in the onboarding processes

TrustCloud is equipped with a dedicated team of specialised video agents who play an active role in all digital onboarding processes, KYC verification, and fraud prevention. These services are further supported by back-office operations and are designed to operate within regulated organisations across a range of sectors—including banking, telecommunications, healthcare and telemedicine, and education—by combining human intervention, advanced technology, and regulatory compliance.

In addition, our agents hold the highest level of qualification as Trusted Referees, enabling them to manage identity processes that require the strictest assurance levels. This is particularly recommended in environments such as government bodies and public administrations.

High-Assurance Identity Onboarding
(IAL – Identity Assurance Level)

This is crucial for government and administrative bodies. Identity verification in these environments is essential to ensure security and prevent fraud. For this reason, a specially trained professional is required—one capable of carrying out identity checks that meet the highest IAL standards.

Through its team of Trusted Referees, TrustCloud serves as a strategic partner for these institutions, providing a robust and reliable identity verification method that complies with the most stringent regulations, such as those outlined in NIST 800-63.

This regulatory framework defines a Trusted Referee as an entity that meets the following criteria:

Reliability: Must be a trusted entity recognised by the organisation using digital identification.

Training: Trusted Referees must receive specific training in video identification, including facial recognition techniques, behaviour analysis, and fraud detection.

Technical skills and capabilities: The Trusted Referee must have the necessary ability and knowledge to verify an individual's identity with maximum efficiency.

Neutrality and impartiality: This type of specialised personnel acts as a Trusted Third Party, remaining neutral and impartial at all times, and relying solely on the information provided by the individual while following NIST guidelines.

Security: The priority of the Trusted Referee must be to protect the individual's personal information in accordance with applicable rules and regulations.

Specialised and Ongoing Training

These Fraud Prevention Experts (FPE) are highly trained and continually update their protocols and procedures to master TrustCloud VideoID and detect and prevent all types of identity fraud. Their expertise is essential to ensure a secure and efficient identification process, accessible to all users regardless of their level of technological familiarity.

The continuous training that FPEs undergo includes:

Psychological techniques and body language analysis to detect signs of fraud.

Updated legal training in data protection and AML (Anti-Money Laundering) regulations.

A strong focus on accessibility, ensuring the process is user-friendly for everyone.

The figure of the Trusted Referee is not common in the private sector, but it gains importance in the onboarding procedures of public bodies, such as the United States Treasury, which sometimes set special requirements for the identification of citizens filing tax returns, income procedures, etc. Thanks to its broad agent availability, TrustCloud is able to handle tasks of varying complexity—from basic verifications to enhanced processes—adapting flexibly to the level of security required by each organisation.