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No One Left Behind: How to ensure digital identities don’t exacerbate inequality

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TrustCloud | No one left behind: Ensure digital ID don't exacerbate inequality

The lack of digital identity not only acts as a barrier to accessing essential services and economic opportunities, but it can also perpetuate and deepen existing inequalities within society, as all types of businesses are increasingly relying on virtual environments.   


ddressing the digital divide requires a comprehensive approach that considers the various factors contributing to it and seeks inclusive and equitable solutions to ensure that no one is left behind in the digital age. 

Digital exclusion: a reality for many 

Millions of people worldwide lack the tools and skills necessary to navigate the digital world. Those without access to a digital identity may find themselves on the sidelines of modern society, where much of daily life, including government procedures, financial transactions, utility sign-ups, communications, and access to information, takes place online. 

The consequences of this exclusion should not be underestimated. It can limit opportunities for career development, perpetuate poverty, isolate individuals without a strong support network, or hinder access to education. 

Furthermore, the lack of digital identity can increase people’s vulnerability to exploitation and fraud. Without a secure way to verify their identity online, individuals can become easy targets for scammers who take advantage of their situation. This is especially concerning given the growing number of financial transactions and personal communications conducted online. 

The underlying factors contributing to the digital divide are diverse and complex: 

  • Poverty: Many individuals simply cannot afford the devices and connectivity needed to access the Internet. 
  • Education: Those who have not received training in digital literacy may feel intimidated or confused by technology 
  • Location: Rural and remote areas often lack adequate infrastructure for digital access. 
  • Discrimination: Whether based on gender, race, age, or other characteristics, differences among citizens can jeopardize equal access to resources and opportunities. Certain technologies, such as facial recognition, may operate on unfair biases. 

The digital divide in numbers 

The numbers speak for themselves. According to the World Bank, in 2022, 2.7 billion people still lacked access to the Internet, representing 37% of the global population. Of these, 1.3 billion live in rural areas, where connectivity is limited or nonexistent. 

Furthermore, even among those who have Internet access, many lack the necessary digital skills to fully leverage the opportunities offered by the online world. A 2020 OECD study found that 42% of adults in developed countries lack basic digital skills to perform tasks such as using a web browser or sending an email. 

The consequences of digital exclusion 

The lack of secure options for creating digital identities has a significant impact on individuals and societies. On an individual level, it can limit opportunities for education, employment, and social participation. On a collective level, it can hinder economic growth, innovation, and social development. 

Closing this gap requires a concerted effort from governments, businesses, and civil society organizations. Some key measures that can be taken include: 

  • Investing in digital infrastructure: This includes expanding access to the Internet, especially in rural and marginalized areas. 
  • Promoting digital literacy: It is essential to provide people with the skills they need to use the Internet safely and effectively. 
  • Developing inclusive technological solutions: Technologies should be designed with the needs of people with different skills and abilities in mind. At this point, TrustCloud is working diligently to develop solutions that leave no one behind, tailored to various realities and circumstances, emphasizing simplicity and respect for privacy. Learn more about our commitment to the inclusion of all individuals here. 

Digital identity as a tool for inclusion  

Digital identity can be a powerful tool for promoting social and economic inclusion. By providing people with a secure and reliable digital identity, they can gain access to a wide range of services and opportunities. 

Additionally, education and awareness are key to promoting a culture of responsible use of digital identity. Individuals need to be informed about their rights and responsibilities regarding their personal data, as well as the measures they can take to protect their privacy online. Moreover, it is important to foster transparency and accountability in the management of digital identity, both by government authorities and private companies managing online platforms and services. The key is to empower users to always have the final say. 

At TrustCloud, we uphold this idea through a solid proposition: No One Left Behind. As mentioned earlier, we facilitate access to the most innovative digital identity solutions (video identification, signature, management of verifiable credentials, etc.) for less digitalized individuals, those with vision or hearing impairments, or those who prefer not to give up face-to-face attention. Our technology includes assisted onboarding, real-time translation options, and access to banking services tailored to senior clients. 

All of this would not make sense without ensuring that digital identity is used responsibly and ethically. To achieve this, clear standards must be established, and personal data must be protected. We adhere to the strictest regulatory frameworks and are the most certified digital transactions platform globally, supporting our commitment to the security and privacy of each user’s information. 

A more equitable future 

Closing the digital divide is essential to building a fairer, more accessible, and more equal future. By ensuring that everyone has access to digital identity and technology, we can create a world where everyone has the opportunity to thrive and where no one is left behind. 

Be part of the change. Learn more about our initiative. Contact us now

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