No One Left Behind: TrustCloud’s commitment to the technological inclusion of all individuals

TrustCloud works towards universal accessibility in digital transactions through its initiative No One Left Behind.

A

t TrustCloud, we believe that technology has the power to transform lives and connect people. That’s why we are committed to developing inclusive technology that is accessible and beneficial for everyone, regardless of their profile, age, location, or digital proficiency. 

We uphold a clear vision: to revolutionise technology with a human touch. We work for people, understanding their needs and challenges, and developing solutions that make their lives easier. That’s why our digital identification, fraud prevention, and customer onboarding solutions are fair, transparent, and easy to use. That’s what No One Left Behind is all about. 

Leading the way towards an inclusive technological future 

TrustCloud’s vision is clear: to ensure equal opportunities in the digital revolution. From those familiar with technology to those who have never used a mobile banking app, the platform is designed to be accessible to all. With a proactive focus on customer-centered design, TrustCloud ensures that every user, regardless of their technological abilities, can navigate and complete processes within the platform effortlessly. We focus on simplicity, usability, and accessibility, so that everyone can enjoy the benefits of solutions that make their daily lives smoother. Only then can we ensure that every interaction becomes a positive experience.

Technological humanism in action 

No One Left Behind reflects TrustCloud’s core values, with Technological Humanism at the heart of its mission. Our technology takes into account respect for diversity, empowering individuals, and adapting to different realities and their changes. We promote a digital environment free from hostilities, where users enjoy independence and continuous learning. 

Building bridges with innovative technology 

The No One Left Behind initiative is made possible thanks to the carefully designed features of the TrustCloud platform. All products and solutions focus on building digital strategies that understand and solve users’ problems, while always respecting human rights, privacy, and data control. We advocate for intuitive, simple, and easy-to-use designs that promote user autonomy. 

• Instant Assistance with HelpMe Button: For users encountering difficulties in automated onboarding processes, the HelpMe Button provides instant assistance with just one click. Users receive immediate help from a video agent with special skills to interact with individuals face-to-face, in real-time. 
• Translation Chat for Smooth Communication: The translation chat breaks communication barriers and makes it more fluid. Conversations are translated into 50 available languages, allowing limitless communication. 
• Audio Assistant for Non-Native Speakers: The audio assistant facilitates interaction for users who do not master the local language, enabling easy and comfortable access to platform information and services. 
• Sign Language Assistance: Sign language assistance ensures technology accessibility for individuals with hearing or speech impairments. Exclusion is eliminated, and the opportunity to fully participate in the digital world is provided. 
• Assisted Video Identification: Assisted video identification offers personalized support to open an account or undergo onboarding on any digital platform. Access to digital services is facilitated, ensuring a secure and reliable experience. 
• Senior Banking: Senior Banking offers tailored banking services for senior clients, streamlining procedures and reducing reliance on in-person assistance. Financial inclusion for seniors is promoted, fostering a more comfortable and accessible banking experience. 
• Special Support for Unbanked Individuals: TrustCloud provides special support for unbanked individuals or those with limited access to traditional banking services. This extends access to essential financial services, promoting social and economic inclusion. 
• Compliance with WCAG Standards: Our services are designed to comply with WCAG standards (Web Content Accessibility Guidelines), ensuring accessibility for individuals with disabilities. These guidelines are designed to make web content more accessible for individuals with visual, auditory, motor, or cognitive disabilities. They are organized into four fundamental principles: perceivable, operable, understandable, and robust. 

Furthermore, we continue to work on developing and implementing new features to our structure to meet any need. 

A social revolution in progress 

No One Left Behind is more than just a technological initiative; it is a social movement in itself. TrustCloud believes in technology as a catalyst for breaking barriers, connecting businesses with people from different backgrounds, digital cultures, ages, and abilities. 

We are committed to leading the way towards an innovative technological future, where every individual has the opportunity to fully participate in the digital revolution, regardless of their skills or circumstances. With No One Left Behind, we are building a digital world where inclusion is the norm, not the exception. 

We believe that technology has the potential to improve the lives of everyone, and we work tirelessly to ensure that no one is left behind in the digital age. 

Be part of the change. Learn more about our initiative. Contact us now.