No One Left Behind
TrustCloud’s commitment to inclusion at all levels
We lead the change towards an inclusive technological future. The No One Left Behind initiative reflects TrustCloud’s strong commitment to universal accessibility in digital transactions.
Technological humanism
No One Left Behind is a reflection of the values that define the TrustCloud brand, with the principles of Technological Humanism as its standard:
- Revolutionizing technology by prioritizing customers and users, who give meaning to each innovation.
- Combining technology and human connection to make people’s everyday lives simpler and more accessible.
How we do it
No One Left Behind is made possible by TrustCloud’s platform, which offers its customers a carefully designed set of features that encompass all realities and needs.
Assisted video identification
Personalized assistance for account opening and onboarding. We have a team of fraud experts who guide operations step by step, without time limits.
Translation chat
We break communication barriers with a chat service that enables real-time translation of conversations between agents and users in over 30 languages.
HelpMe button
In unassisted or automated video identifications, we have implemented a button that, with just one click, transfers the process to assisted mode. Especially designed for those who encounter difficulties at any point during onboarding (excessive information, privacy concerns, etc.)
Audio assistance
Audio support for non-native speakers, in over 200 languages.
Sign language assistance
We have agents specialized in sign language to make technology accessible to people with hearing or speech impairments.
Senior banking
Tailored services to help seniors easily access their banking services, with easily accessible video assistance without the need to enter passwords.
Compliance with WCAG standards
Maximum level of compliance with Web Content Accessibility Guidelines (WCAG); guidelines designed to ensure that web content is accessible to all individuals. They are based on four principles: perceivable, operable, understandable, and robust.
Underbanked onboarding
Specialized support for individuals with limited access to banking services.