performance onboarding Archives

The abandonment rate keeps rising in the financial sector: the real reasons

30 June, 2025
TrustCloud
Identity

The abandonment rate in the financial industry can be reduced — but only by addressing the underlying causes and redesigning digital experiences with real user needs in mind.

The invisible friction: how minor technical obstacles trigger abandonment in digital onboarding

19 June, 2025
TrustCloud
Identity

Minor technical frictions increase abandonment. Alternative onboarding makes it possible to anticipate and adapt the digital experience.

Assisted vs. Automated onboarding: when is real-time human support the better option?

16 June, 2025
TrustCloud
Identity

Assisted onboarding? Abandonment can happen at any stage. From identity verification to the final signature, a single unresolved doubt can cause a user to drop out.

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