Performance Onboarding
What is Performance Onboarding?
Performance onboarding is a new way of thinking about digital sign-up. It’s not just about verifying identities and collecting signatures — it’s about rescuing every customer who’s about to drop off. The focus is on outcomes: less friction, more conversions, more active clients.
At TrustCloud, we also call it rescue onboarding, because it goes beyond the standard process. It identifies drop-off points, intervenes in real time, and gives users exactly what they need to complete onbozarding — without compromising security or compliance.
As a choreographer of secure digital transactions, TrustCloud acts as a technological enabler of this adaptive onboarding. Thanks to our architecture, any number of systems and resources can be plugged in to reduce abandonment. Our approach also allows performance onboarding to run smoothly alongside the client’s current method — no replacement required.
Why it matters
Because every click counts. In onboarding, if it isn’t clear, smooth, and direct… it simply doesn’t work. The customer won’t wait — if they hit a barrier, they’ll leave. And if they leave, they won’t come back.
Sectors
TrustCloud’s performance onboarding adapts to the specific needs of multiple industries where abandonment is both critical and costly. Our platform allows you to tailor flows and resources for each sector, maximising conversion without compromising security or regulatory compliance.
Banking
Supports sensitive processes such as account opening, KYC verification, and financial product onboarding.
Insurance
Speeds up policyholder onboarding and identity verification during sign-up or claims, with adaptive assistance to prevent drop-offs.
Telecommunications
Reduces customer loss during service activation, where onboarding speed is key to purchase decisions.
Crypto and Fintech
Enables secure, compliant onboarding from the very first access, supporting entry into regulated and technologically demanding environments.
eCommerce and Marketplaces
Simplifies the onboarding of sellers or buyers with dynamic flows that minimise friction and prevent early-stage drop-offs.
Public Sector
Ensures accessibility, traceability, and compliance in citizen-facing digital processes, adapting to different user profiles and support needs.
Compliance and Trust
We comply with major international and local regulations, including eIDAS, GDPR, AML, and KYC, ensuring that every step of the onboarding process is traceable, auditable, and legally valid.
The entire TrustCloud architecture is built on privacy by design principles, with protection measures integrated from the outset. Personal data is processed using only what is strictly necessary, following the strictest policies on retention, anonymisation, and informed consent.
