Faster, safer, more efficient: How EveryPay transformed its processes with TrustCloud

EveryPay is a leading player in Greece’s paytech ecosystem. Its payment platform, one of the fastest in Europe, handles thousands of daily transactions and facilitates payments to over 2,000 e-commerce vendors. With so much at stake, ensuring smooth and secure processes was crucial — but before discovering TrustCloud, this wasn’t always achievable.

Obstacles hindering growth 

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efore starting to work with TrustCloud, EveryPay faced significant challenges in its verification processes. Some perfectly valid documents were rejected without justification, with incorrect or insufficient explanations. This lack of precision disrupted the smooth operation of the internal team and negatively impacted the user experience. 

Additionally, delays in meeting service level agreements within the specified time frame not only compromised the agility of the service but also jeopardised EveryPay’s reputation as a reliable payment provider. 

TrustCloud: the all-in-one solution to optimise processes 

Determined to address these issues, EveryPay explored several options before opting for TrustCloud. What tipped the balance was a combination of key factors: the availability of video call options and, separately, the selfie and identity verification feature. Additionally, it offered a highly competitive transaction package. However, what truly stood out was the continuous support provided by the TrustCloud team, offering the necessary assistance both in technical and operational aspects. 

“The immediate support we received from the TrustCloud team was crucial in our decision. From the very beginning, they were there to address any queries, which gave us a great deal of confidence,” says Despoina Tziava, Onboarding Manager at EveryPay. 

The data: tangible impact on efficiency and customer satisfaction 

Since implementing TrustCloud, EveryPay has undergone a significant transformation. Its verification success rate reached 99.6%, allowing transactions to flow securely and seamlessly. Additionally, the conversion rate rose to 66%, and the average processing time was reduced to just 175 seconds. 

These results not only improved EveryPay’s operational efficiency but also enhanced the customer experience, building trust and loyalty. 

“The impact has been clear: our customers now enjoy faster and more secure processes. Despite these results, we believe there is always room for improvement, which is why we maintain constant communication with the TrustCloud team,” explains Tziava. 

Commitment to continuous improvement 

Despite these achievements, EveryPay remains committed to further optimising its processes. To this end, it holds regular meetings with the TrustCloud team, allowing for the proactive resolution of any issues that may arise. 

Security and regulatory compliance are crucial in the financial sector, and TrustCloud has been a key ally in helping EveryPay meet the regulatory requirements set by the Bank of Greece. Thanks to its organised approach, EveryPay has strengthened its verification and compliance processes without compromising service effectiveness and agility. 

EveryPay and TrustCloud maintain ongoing communication and reviews as part of their shared commitment to continuous improvement. 

Thanks to its partnership with TrustCloud, EveryPay has successfully optimised its operations, enhanced customer satisfaction, and solidified its reputation in the sector. It’s no surprise that they recommend TrustCloud to other companies looking for an effective, reliable solution with a team always ready to help.

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